Helpdesk & user support
Central point for resolving incidents, requests and user questions. Clearly defined priorities, SLA and reporting.
IT support services
Modular package of services that we can tailor to match exactly the level of support your company needs.
We provide IT support for manufacturing organizations, retail, education institutions, public sector and other businesses that require stable and reliable IT infrastructure.
Server and infrastructure management
Care for physical and virtual servers, storage, backups and updates. Secure and reliable infrastructure for your applications.
Networks, VPN and connectivity
Design, configuration and management of LAN/WAN, firewalls and VPN. Secure connectivity for branch offices and remote workers.
Monitoring and oversight
Proactive monitoring of critical services, servers and networks. Early detection of problems before they affect users.
Security and backup
Security policy design, access management, antivirus, backup and data recovery testing. Minimize downtime risk.
Consulting and projects
IT architecture design, migrations, modernization and existing environment audits. IT as a stable foundation for business growth.
About PALACE
Technical partner for companies that don't want to manage IT details, but require reliable IT.
PALACE combines experience from managing corporate IT environments, data centers and cloud platforms. Since 1995, we serve companies with trust and reliability. We understand what it means to keep services available and stable.
We set up cooperation transparently – clearly described services, SLA, scope of responsibility and communication channels. IT support is no longer a 'black box'.
- Technical teams with experience in SME and corporate environments
- Focus on documentation and process standardization
- Ability to provide both business hours and continuous service
Contact
Contact us with any questions or requests for IT support. We're happy to help.
Contact information
Company PALACE s.r.o.
Address Farská 52, 94901 Nitra, Slovakia
Email palace@palace.sk
Phone+421-37-6526721
Business hours
Working days (Monday – Friday) 8:00 – 17:00
24/7 Support According to agreed SLA
For urgent incidents outside business hours, please contact phone support according to your SLA.